Rental Equipment Terms and Conditions

These Terms of Use are the same as those of Daisetsu Kamui Mintara DMO (hereinafter referred to as the “Operator”). Activity Center Asahikawa Airport (hereinafter referred to as the “Facility”). It is a stipulation for rental supplies. Matters not stipulated in these Terms of Use shall be subject to laws and regulations or general customs.

■Eligibility
Rental equipment can only be used by customers who meet all of the following items:
1. Those who can abide by the terms and conditions of this facility.
2. Those who own a mobile phone that can be contacted by the facility.
3. Those who carry an ID card on the day of rental and can present it to the staff of the facility.
4. If you are under the age of 18, you must have a parent or guardian or a person over the age of 18 (hereinafter referred to as the “guardian”) during the loan period. Those who can be accompanied by a person who can be accompanied by a person who is not a good friend
Parents and guardians shall be jointly and severally responsible under these Terms.
5. Those who otherwise judge that the facility is suitable for use.

■Borrowing and return reception hours
Activity Center Asahikawa Airport 8:30~16:00 (Rental, Return)

■Rental fee and guarantee fee
The customer pays the rental fee calculated based on the rental fee schedule to the property.
In addition, we will keep a guarantee fee in addition to the rental fee. (5,000 yen per person)

■Reservations
Customers can make advance reservations on the web. (Until 12 o’clock two days before the desired rental date)
Even without a reservation, it is possible to rent on the day depending on the rental situation. However, priority will be given to customers who have made reservations in advance.
If you are likely to be late for your reservation on the day of your rental, please contact the facility by phone before your reservation time.

■About Cancellation
If you cancel your reservation due to your convenience, the following cancellation fee will be charged.
(The number of days calculation also includes Saturdays, Sundays, and holidays.) ）
・4~7 days before the date of use: 30% of the rental fee
・Up to 2~3 days before the date of use: 40% of the rental fee
・The day before the date of use: 50% of the rental fee
・On the day of use: 100% of the rental fee
If you do not notify us in advance and one hour has passed since the reservation time, it will be automatically canceled as a no-notice cancellation and you will be charged 100% of the rental fee.

■How to contact us for cancellation
Up to the day before the start of use: Please contact us at the following phone number or email.
On the day of use: Only by phone.
【Contact】 Weekdays 0166-73-6968 (9:00~17:00) Taisetsu Kamui Mintara DMO
Saturdays, Sundays, and holidays 080-9667-8208 (8:30~16:30) Activity Center Asahikawa Airport
Email shohin@taisetsu-kamui.jp

■About refund processing
If a cancellation fee is incurred due to the cancellation policy, the rental fee minus the cancellation fee will be refunded.
Refunds will be made through the credit card used.
・Refund processing date: Refunds will be processed within 5 business days from the date of cancellation.
・Refund completion date: Depends on your credit card company. Please note that it may take about 1~2 months from the date of refund processing.
*For detailed refund times, please contact your credit card company directly.

■Disclaimer
No cancellation fee will be charged if the following events apply:
・Transportation impact: If there is a significant delay or cancellation of the flight on the day of use.

■About reservation changes
Changes cannot be made after the reservation has been made.
If you wish to make a change, please cancel your current reservation and make a new reservation.
Please note that in this case, cancellation regulations will also apply and a prescribed cancellation fee may be charged.
Please note that depending on availability, you may not be able to make a reservation again.

■Application Procedure
The procedure for applying for use is as follows.
1. Fill out the rental application form.
2. Give your ID to the staff of the facility. Please note that the staff of this facility will check your ID and take a copy or photo. (Copies of ID will be discarded or deleted after the rental equipment is returned.) ）
3. We will settle the rental fee. The loan fee shall be settled in advance as determined separately and shall be settled in advance in principle.
4. The staff of this facility will explain how to handle the rental equipment.
5. The customer and the staff of the facility will work together to confirm that the rental equipment is not defective.
6. The staff of this facility will hand over the rental equipment to the customer.

■Return of rental equipment
Customers must return the rental equipment by the scheduled return time. Please return the rental equipment in the same condition as when you rented it. If there is any damage or excessive defacement, please inform the property staff immediately.

■Establishment of a lease contract
The rental contract for rental equipment is established when the facility receives the rental fee and delivers the rental item to the customer.
If the rental equipment reserved by the customer cannot be rented due to accidental theft or other reasons not attributable to the Facility or the Operator, the Facility may cancel the rental contract.

■Invalidation of application
If the Guest falls under any of the following items during the Rental Period, the Facility may invalidate the Customer’s application and immediately request the return of the Rental Equipment without any notice. In this case, the rental fee received by the facility will not be refunded.
1. When the User acts in violation of these Terms of Use.
2. When an accident occurs due to reasons attributable to the customer.
3. When the user is no longer eligible for use.

■About the loan period
If you return the property beyond the loan period without prior notice, we will not refund the guarantee fee you have received. If the next customer cannot use the product due to the delay in returning the product and causes damage to a third party, the Company shall compensate for the damage.
If you do not receive a return from the customer after the rental period, we may confirm by phone. Please note that the closing time of this facility is 16:30. If you do not return the item within business hours, the guarantee fee will not be refunded.
If you receive the rental product after the rental start date due to your convenience, you cannot change the rental period.
If the contract is terminated due to your convenience, the difference in rental fee will not be refunded.

■Damage or excessive defacement
If the rental equipment is damaged or excessively soiled, please stop using it immediately and contact the property.
If the rental equipment is damaged or excessively defaced due to reasons attributable to the customer, the customer will be charged for damages.

■Theft and loss
If rental equipment is stolen or lost, please contact the property immediately.
If the rental equipment is stolen or lost due to reasons attributable to the customer, the customer will be charged the amount of damages.

■Prohibited Acts
1. During the rental period, the customer must not allow anyone other than the user who filled out the rental application form to use the rental equipment.
2. Use in dangerous places, inappropriate places or methods.
3. Modifying and changing the structure, equipment, etc. of the loaned product.
4. Other acts that violate laws and regulations.

■Termination due to force majeure
During the rental period, if the Rental Product becomes unusable due to natural disasters or other force majeure events not attributable to either the Facility or the Customer, the Rental Agreement shall be terminated. In this case, the customer shall promptly notify the Facility and agree in advance that the rental fee will not be refunded.

■Xinyi Law
In the event of any doubt about the contents of these Terms of Use or any matter not described in these Terms of Use, the Customer and the Facility shall discuss in good faith and strive to resolve the issue.

■Court of Consensual Jurisdiction
In the event of any dispute regarding your rights and obligations under these Terms, you agree to have a district court with jurisdiction over the Facility.

■Use of personal information
Regarding the use of this service, the facility will strive to appropriately protect personal information obtained by the facility and will not use it for purposes other than necessary for rental operation.

Activity Center Asahikawa Airport
Business hours Saturdays, Sundays, and holidays 8:30~16:30
Contact 080-9667-8208 (Saturdays, Sundays, and holidays)
0166-73-6968 (weekdays)