Cancellation Policy

Revised in September, 2025

If you cancel your reservation for an experience product due to your convenience, the following cancellation fee will be charged.

a) 4 days to 7 days before: 30%
b) 3 days to 2 days before: 40%
c) Day before: 50%
d) On that day:100%

*The calculation of days includes Saturdays, Sundays, and public holidays.
*If you do not contact us and one hour has passed since the reserved time, it will be treated as a “No-Show” and automatically canceled. 100% of the Activity Fee will be charged.

Refund Processing

If a cancellation fee is incurred due to the cancellation policy, the experience fee minus the cancellation fee will be refunded.

Refunds will be made through the credit card used.
・Refund processing date: Refunds will be processed within 5 business days from the date of cancellation.
・Refund completion date: Depends on your credit card company. Please note that it may take about 1~2 months from the date of refund processing.
*For detailed refund times, please contact your credit card company directly.

About reservation changes

We do not accept changes to the content of an existing reservation.
To modify your booking, please cancel your current reservation and make a new one.
*Please note that this cancellation will be subject to the policy above, a cancellation fee may be incurred. Re-booking is subject to current availability and is not guaranteed.

contact

Weekdays 0166-73-6968 (9:00~17:00)
Saturdays, Sundays, and holidays 080-9667-8208 (8:30~16:30)
Email: shohin@taisetsu-kamui.jp

How to contact us for cancellation

・Up to the day before:Phone or Email.
・On that day:Phone only.